Plans and billing

Every plan comes with a number of emails each month. You can see your plan, how many emails you have used and your contacts on the Billing page.

Plans

• Free: $0. 2,000 emails a month, up to 1,000 contacts.
• Starter: $9.99 a month. 4,000 emails a month, up to 4,000 contacts.
• Plus: $19.99 a month. 10,000 emails a month, up to 10,000 contacts.
• Growth: $39.99 a month. 20,000 emails a month, up to 20,000 contacts.
• Pro: $59.99 a month. 40,000 emails a month, up to 40,000 contacts.
• Scale: $119.99 a month. 100,000 emails a month, up to 100,000 contacts.

Need more than 100,000 emails a month? Write to support@sendduo.com. Prices do not include taxes.

Your monthly allowance

Your allowance resets on the 1st of each month (UTC). Campaigns and automated emails both count toward it. The Billing page shows how many you have used and when it resets.

If you go over

You are never charged extra. Instead:

• A campaign that would go over your allowance does not send. Before you send, the campaign page tells you whether it fits.
• Automated emails wait, and go out when there is room again.

To keep sending, wait for the reset on the 1st, upgrade your plan, or buy an email pack.

Email packs

Email packs are one-time payments, on any plan, including Free. Their credits never expire and are used only after your monthly emails run out.

• 5,000 emails: $14.99
• 25,000 emails: $49.99
• 100,000 emails: $149.99

1. Open Billing.
2. Under Email packs, click Buy email pack on the one you want and pay.

Contacts

Only subscribed contacts count toward your plan. Unsubscribed and bounced contacts never count.

• On Free, 1,000 contacts is a hard limit. Once you reach it, new contacts and imports are refused until you upgrade. Sending to your list keeps working.
• On paid plans, nothing stops if you go over. SendDuo lets you know, and you can upgrade or add extra contacts. We never charge without your OK.

Extra contacts

On a paid plan, you can add contacts in blocks of 10,000 for $10 a month each, and remove them at any time.

1. Open Billing and go to Extra contacts.
2. Click + or − to choose how many blocks you want. The page shows the new monthly price.
3. Click Update contacts (or Remove contacts).

Choose or change your plan

1. Open Billing.
2. Under Plans, click Choose on the plan you want. If you already pay for a plan, the button says Switch to and the plan's name.
3. If you are asked to pay, complete the payment. If you are billed through Shopify, approve the charge in Shopify.

Your plan updates within a few seconds. Paid plans renew automatically every month until you cancel.

How you pay: Stripe or Shopify

• Most accounts pay through Stripe. Click Manage payment method or cancel on the Billing page to update your card or see your payments.
• If you installed SendDuo from the Shopify App Store, you are billed through Shopify. Charges appear on your Shopify invoice, and you approve each one in Shopify. Shopify plans renew every 30 days. Invoices and payment details are in your Shopify admin.

Cancel your plan

You can cancel at any time.

• Billed through Stripe: on the Billing page, click Manage payment method or cancel and cancel there.
• Billed through Shopify: on the Billing page, click Switch to Free.

Your plan stays active until the end of the period you paid for, then moves to Free. Fees are not refunded for partial months or unused emails. Changed your mind before it ends? On Stripe, click Keep my plan; on Shopify, choose your plan again and approve it in Shopify.

The full rules are in our Terms.