How can we help?
Short guides for every part of SendDuo, from your first domain to your first campaign.
Getting started
- Getting started with SendDuo
The setup path in order: your account, your domain, your sender details, your brand, your contacts, then your first email.
- Verify your sending domain
Add a few DNS records so your emails come from your own domain and land in the inbox, not spam.
- Set up your sender details
Choose the name and address your emails come from, add your mailing address and pick your timezone.
- Import contacts
Bring your list over from another tool with a CSV file, or add people one at a time.
- Frequently asked questions
Short answers to the questions we hear most, with links to the full guides.
Sending
- Unsubscribes, bounces and staying out of spam
How SendDuo handles unsubscribes, bounces and spam complaints, and what you can do to keep landing in the inbox.
Stores and forms
- Connect your Shopify store
Install the SendDuo app from the Shopify App Store to bring in your customers and orders, show forms on your store and send abandoned checkout emails.
- Connect your WooCommerce store
Install the SendDuo plugin on your WordPress site for abandoned cart emails, a checkout newsletter box and sign-up forms, and connect your store for orders and revenue.
- Add forms to any website
Paste one line of code into Wix, Squarespace, Webflow or any other site to show your SendDuo popups and sign-up forms.
- Create a popup or sign-up form
Make a popup or an inline sign-up form in your brand colors, choose when it shows, and turn it on to grow your list.
Campaigns
- Create and send a campaign
Pick a template, write your email, send yourself a test, then send it now or schedule it.
Automations
- Automations
Emails that go out by themselves: Welcome, Post-purchase, Win-back, Abandoned cart, Back in stock and Birthday.
Billing and account
- Plans and billing
What each plan includes, what happens when you run out of emails, email packs, extra contacts and canceling.
Still stuck? Write to support@sendduo.com. A real person answers.